Your Advantage to business and leadership success
Rejuvenate SPA 2.0
Rejuvenate SPA
Step 1 of 12 - Introduction
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High Level Strategy
The business growth strategy has been updated to reflect changes in the economy, local marketplace and business conditions
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Key advisors have been consulted and are able to provide the right advice and direction (e.g. Coach, Consultant, Trainer, Accountant, Solicitor, Bank)
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The company has a well thought-out and active succession planning strategy
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Key performance indicators are regularly reviewed and updated
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Ongoing monitoring of key performance indicators enables more effective decision making
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Sales Performance
We have clear weekly sales processes with target-related performance management
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We are able to identify the reasons why sales targets are not met
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We have invested in regular training on product, sales and influencing skills
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Our sales people work in harmony together and with production/service/development/delivery teams
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We have a documented client retention and customer referral strategy
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If your business is exporting or importing, do you fully understand how your sales numbers will be affected by sterling strengthening or weakening?
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Targeted Business Development
We regularly review our ability to meet the needs and demands of our most profitable target client profile
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We understand changes taking place within our target market and how these impact our market share
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We have case studies and statistics to prove the value of our offering
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Targeted strategic partnerships are a valued part of our business growth plan
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Our team know how to network online and offline, with effective results
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Advertising, Marketing & Promotion
We have a holistic marketing and communication strategy, linked to defined business objectives
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We know the cost of client acquisition and average lifetime values
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We have an up-to-date CRM with prospect pipeline, and know our cross sale and conversion rates
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We know how to leverage our unique selling points so that we stand out from our competition
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We monitor customer service regularly and request honest feedback to make continuous improvements
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Business Leadership
Our business leaders know their defined roles and responsibilities within the same clear and documented strategic delivery plan
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All staff understand the company vision and how that relates to everyday operational activities
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Transparent decision-making and effective communication exist amongst the entire management team
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Our management team continually improve their skills and effectiveness in leadership and management
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All staff are encouraged to contribute to decision making, business insight and company direction
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Working Conditions
We are able to measure how well team members function in relation to their optimum potential
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We document staff development needs and allocate the necessary training budget annually
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Staff enjoy and utilise modern, highly efficient IT, systems and processes
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We measure employee satisfaction and work towards building a productive and enjoyable culture
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All staff members are trained in how to solve problems and identify improvement opportunities
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Financial Health
We record and monitor the effectiveness of budget decisions in relation to company performance
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We exercise ongoing profit & expenses planning and are fully aware of our cash flow and tax efficiency
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We understand the return on investment of company expenditures and they are seen as an investment rather than a cost
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We regularly review our procurement costs and supplier deliverables
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We know our profit margins on every new client and our break-even point in any given month
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Do you fully understand how exchange rate movement will affect your gross margin?
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System & Operations
Operational processes are fully mapped and current to modern IT solutions
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Internal tasks are prioritised according to value, importance and urgency
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Staff regularly input to process and production improvement initiatives
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We have achieved product excellence and 100% customer satisfaction
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Creativity and innovation management form part of ongoing business process improvement
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Individual Satisfaction
I have adequate time to complete my company obligations
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I am confident the delegation of day-to-day tasks is effective
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I have a documented end game for achieving financial independence
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My daily working structure allows me to achieve set goals on a consistent basis
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I plan ahead carefully to minimise problems and undue stress or worry
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What do you want to achieve in your business over the next 1 - 5 years?
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Describe what it will look like
What are the biggest challenges facing your business today?
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What is stopping you getting what you want?
What advice or discussion would really add value to you and your business?
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Alternatively please share 2-3 key points you would like assistance with
Company Name
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Company Website
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Your Position in the company
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Phone number
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Number of full time employees
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Last 12 months annual turnover
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How did you hear about the ABP business SPA?
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